Experiencing problems with your Internet connection?
General
Do you have an issue with a stable Internet connection?
Please follow these steps before contacting us (maybe you can quickly solve this problem yourself):
1. Please ask your roommates if they also have problems with the internet or if and how they solved them.
2. Go closer to the router with your access device and check if this improves the connection.
3. Switch the router off and on again:
- Please disconnect the power cable from the WLAN router.
- Leave the connection disconnected for 1 minute.
- Reconnect the network cable and switch the router on again.
4. If this does not work, reset the router:
- Press the reset button when the router is switched on. This is located either on the back or the bottom of the router.
- Press and hold the reset button for 3-5 seconds.
- Wait until the router has completely booted up.
- Connect your device to the router and follow the initial configuration of the router.
If the problem persists, please contact our support, including photos, a description of the problem and information whether you have already performed the above procedures.