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Terms of Use




Welcome to Room Estate!


These Terms of Use govern the use of Room Estate AG products, services, features, apps, technologies and software (collectively, the "Services") of Room Estate AG and its subsidiaries, collectively, "Room Estate", "roomestate.com", "we" or "us", unless we expressly state that separate Terms, but not these Terms of Use, apply.


For better readability, personal designations referring to both women and men are generally only used in the usual male form on this website, e.g. "landlord" instead of "landlady". However, this is in no way intended to express gender discrimination or a violation of the principle of equality.

1 Our services

Room Estate has made it its business to make the everyday life of tenants in flat-sharing communities as simple as possible through digitalization. Accordingly, we offer the following services:


1.1 information platform

With our services, we provide you with information on our rental properties, products on sale and all other associated services in a centralized manner. Some information is in any case publicly accessible, other information requires a user account for access or requires further information on your part.


1.2 Management of your rental relationship

Our services enable you to register for or apply for our rental properties and then, after successful examination, conclude the rental agreement. During the whole process you can get in contact with the flatmates of the shared flat you are registering for, get to know them better by means of your personalized profile or make an appointment for a viewing.


With the help of your user account you can manage your rental relationship online from contract conclusion to termination. All the necessary features for the property, your payments, your rental contract or simply to report defects, can be easily accessed. Our services in your cockpit offer you the possibility to manage the rental relationship in a simple way.


1.3 Communication and administration within your community

We offer you and your community the possibility to organize yourselves easily and efficiently by means of our features. Some matters are already organized by our services and make it easier for you to live together. However, new issues often arise in everyday life that need to be resolved between you and your roommates. With our services you can easily and quickly handle most organizational matters. You can also easily communicate with each other through our group chats.


1.4 Sale of products and services

So that you can use the right things at the right time in the right place, we offer with our services a variety of possibilities to purchase products and services from us.

2 Use of our services

2.1 Who may use our services

In order to protect our users from misuse and disinformation, the following points must be followed under all circumstances:

  • All data provided by you must be accurate and correct.
  • Only one user account may be created per person.
  • User accounts for private customers may only be used for private purposes.
  • Under no circumstances may you disclose your password, give access to third parties or transfer your user account to anyone else without our written permission.

Room Estate should be comprehensively available to all people. Nevertheless, we have the following restrictions for users of our services:

  • You must be at least 18 years old.
  • You may not have any criminal record in connection with violent or sexual offences.
  • You have not already been blocked from any of our services by us or one of our partners due to misuse of our policies.
  • If the applicable law forbids you to use our services for any reason.


2.2 What you can do on our platforms

Room Estate is to serve as a platform for getting to know and organizing the residential community and for promoting coexistence. For this reason, we offer our users the freedom to express themselves and share content across different media within our services. For the safety and welfare of users of our services and to maintain their integrity, certain rules must be observed:

  • You must always comply with the applicable guidelines for the relevant products or services.
  • You may not express or share any misleading, discriminatory, fraudulent or illegal content.
  • Under no circumstances may the rights of other persons be infringed.
  • You may not upload any harmful code, malware or other computer virus that blocks, interferes with, overburdens or otherwise adversely affects the operation or appearance of our services in any way.
  • You may not access our services, download or upload data without permission, using automated applications.


2.3 Authorizations granted through the use of our services

You grant us the following authorizations by using our services:

  • You authorize us to use, distribute, perform, copy, publicly perform, create derivative works or modify your shared content (e.g. text, photos, etc.) worldwide within the scope of all our services. The extent to which we publicly share certain content depends on how your privacy is set up. Please note that some content is always public when it is created. You can find more information about privacy in our Privacy Policy. Content that has been shared with other users, copied, published or made available to others may not be deleted. Please note that deleting your account may take some time and is not possible in some cases (e.g. if you have a current lease with Room Estate). In addition, public content can be copied and reused by others at any time. In the event of a violation, please contact these persons directly if these contents have not been shared within our services.
  • You authorize us to share and reproduce your first name (can also be replaced by nicknames), your age (not the date of birth), your gender and any public information or content shared by you (e.g. photos, videos, etc.) in connection with the marketing and advertising of our rental properties on our services and or third marketing and advertising platforms.
  • You authorize us to place advertisements and sponsored content in connection with your user profile or user account without paying you in any way (unless expressly mentioned).
  • If you download or use software or applications in any way from us, you authorize us to upgrade or update the software or application with additional features to optimize and enhance the software or application.

2.4 Use of our intellectual property

For all contents of our services, except your personal contents, we retain all rights. Accordingly, you may only use the content of other users within our services, our copyrights, our trademarks or other intellectual property if we expressly permit this. You must either obtain our written permission or an open source license to share our intellectual property, modify software or applications, create derivative works from them, or otherwise use them.


2.5 Consequences of infringements

We may and will delete or otherwise block content that violates these Terms of Use or other guidelines of our services. We may and will also deactivate, block or delete your user account if we discover gross violations or repeated violations of our Terms of Use (or other policies).


If possible, we will inform you about deletion, blocking or deactivation of your user account. In any case, we will refrain from informing you if this is unlawful or threatens to damage our reputation or integrity.


You may at any time report violations of your personal rights or other unlawful acts, statements or activities of others within Room Estate to our support.

3 Room Estate user account

Some of our services require a user account for use. You can create your own user account on one of our websites or applications. Keep your password for your user account confidential so that unauthorized third parties do not have access to your data. You are responsible for the content and activities shared under your account. To protect yourself from misuse of your account, it is best to use a password with as many characters as possible and never use your password on other platforms. Contact our support if you notice any unauthorized use of your password or account.

4 Data Protection and Privacy

Our services described above in most cases require the collection and use of personal data. In our privacy policy you will learn in detail how your data is collected and processed.


Information about your privacy, in connection with our services, can be found in our Privacy Policy.

5 Further provisions

5.1 Updating our terms of use

Our services are continually being improved, expanded or partially discontinued so that you and our community can enjoy a better service, product and living experience. For this reason, from time to time we may need to adjust or change the Terms of Use to reflect our services correctly and accurately.


Even if we would regret this, you may terminate our services at any time, provided that you do not have any open legal transactions with us. Room Estate may suspend or restrict the provision of services at any time without giving reasons.


5.2 Suspension, termination or limitation

Room Estate is supposed to be a place where people feel safe and comfortable. In particular we would like to be your everyday helper with our services and support you in your living experience.


If we determine that you are in apparent gross or repeated breach of our terms of use, policies, contracts, elements of contracts or the law, we may suspend or restrict our services to you. Please contact our support if you believe that your account has been inadvertently deactivated.


5.3 limitations of liability

In order to ensure a faultless and safe environment at Room Estate, we apply the necessary care and appropriate knowledge. Unfortunately, however, we cannot guarantee that our services will always function without interruptions, delays or defects. For this reason, we cannot accept any liability whatsoever and, to the extent permitted by law, exclude all liability. In particular, but not exclusively, we assume no liability in the following cases:

  • Failure of our online services or non-contractual claims, provided that we have acted with the necessary care and on the basis of reasonable knowledge.
  • Damages or losses due to missing or incorrect information.
  • any offensive, inappropriate, obscene, illegal or otherwise objectionable content posted by others that you may encounter on our products and/or services.
  • Events beyond our reasonable control.

5.4 disputes

We try to provide clear rules and agreements so that disputes can be limited or avoided as far as possible. Should a dispute nevertheless arise, it is important to know the location of the dispute as well as the legal basis in advance.


In the case of an open contractually regulated legal relationship between you and us (e.g. in the case of a current rental agreement), the place of jurisdiction shall be the location of the rental object or the contractual item as well as the law applicable locally. If there are no open contractually regulated legal relationships, the registered office of Room Estate shall be the place of jurisdiction or the law applicable at the registered office of Room Estate.


5.5 Other

Other provisions of this User Agreement:

  • Some of our products and services are subject to supplementary regulations and guidelines. If you use such services and products, you will be given the opportunity to agree to the additional terms, which will then become part of our agreements with you. If other provisions contradict these Terms of Use, the other provisions shall apply to the extent of the contradiction.
  • Should individual provisions of this User Agreement be invalid or unenforceable or become invalid or unenforceable at a later date, the validity of the remaining provisions shall remain unaffected. The invalid or unenforceable provision shall be replaced by a valid and enforceable provision whose effects come as close as possible to the economic objective pursued by the contracting parties with the invalid or unenforceable provision. The above provisions shall apply mutatis mutandis in the event that the agreement proves to be incomplete.
  • You may not assign or transfer any of your rights or obligations under this or any other agreement to any third party without our consent.
  • You may name a person as an estate contact who has access to your data or content and can administer it. Only your estate contact or a person named in a valid will or similar document expressing your clear consent to the disclosure of your content in the event of death or incapacity may request access to your user account.
  • These Terms of Use do not grant any third party any privileges. All our rights and obligations under these Terms of Use are freely assignable by us in a merger, acquisition, sale of assets or by operation of law or otherwise.
  • Feedback or suggestions for improvement are always welcome at Room Estate. However, we use these suggestions without any limitations or obligations to compensate you. In addition, we are under no circumstances obliged to treat this as confidential.
  • We reserve all rights not expressly granted to you under these Terms of Use or any other provision.

6 Other provisions that may be relevant to you


Data Policy: This declaration outlines the handling of your personal data which is processed in the context of the use of our services.


Privacy Policy: This policy explains what content and personal information is public and how you can customize your privacy settings.


Cookie Compliance: This statement specifies and outlines the use of cookies on our website and shows you the options available to you when using these cookies.


General Terms and Conditions for Rental Contracts: Rental agreements with Room Estate are subject to general terms and conditions, which may vary depending on the geographical location or country of the rental agreement. It is best to check your rental agreement to get more information.


Community Rules: This provision regulates living together in flat-sharing communities or in apartment buildings. Depending on the property, the so-called house rules are an additional component of the Community Rules.